Solving for Support
Scalability
You spend a great deal of time and money building and expanding infrastructure for a support team. Acquiring and managing a highly skilled workforce as you scale may become a challenge.
Complexity
Your need for support can span into a variety of environments, which can complicate troubleshooting and your ability to keep up with cross-border warranties and import/export requirements.
Critical
Supporting your technology is critical. If your hardware fails, your customers will likely lose use or functionality of your product or solution.
Financial Impact
Your effectiveness in managing costs related to parts availability, service execution, and logistics all impacts your bottom line – and a negative customer experience can leave you with a loss of sales.
Management
Navigating these complex challenges can take your focus away from achieving business outcomes.
