It starts with quick and accurate quotes. Supported by leading systems and platforms — including our award-winning cloud delivery and management platform, ArrowSphere — our highly skilled team knows that quick turnaround quoting is the difference between winning and losing a deal. From the moment you request a quote, you can expect seamless, automated updates and self-service visibility into your requests and cases. This creates frictionless workflows and efficiencies in your operational life cycle.
Consistent excellence
The bar is high. Through technology — including APIs, EDIs, robotics and automation — we drive velocity of orders. B2B connections with vendors enable us to transfer information between vendors and Arrow at lightning speed. Product availability and other order details are routinely validated during every step of the ordering process — ensuring orders can be processed quickly, accurately and without an issue. We consistently monitor KPIs and benchmark them to deliver high SLAs. SLA averages in North America are:
- Opportunity/registration: ~2 hours
- Quotes: ~3-4 hours
- Orders: Same business day
- 60,000+ orders processed per quarter
- 6,400+ orders in the last week of the quarter
- 4,000+ orders on the last day of the quarter
Every event that happens in the life cycle of an order is closely monitored. Arrow provides access to dashboards and tools to help you track the flow of order processing with a high level of detail and accuracy.
Integrations with your tools
Our automation service offering, ArrowLink creates a custom integration that can be made available to you more quickly than ever before. ArrowLink natively integrates with the CPQ and PSA tools you use every day. From ConnectWise to ChannelOnline to QuoteWerks, we are actively integrating.
This automation enables you to access transactional data faster — including billing, quoting, ordering and inventory data. You can get real-time visibility into operational transactions and streamline multivendor billing and business processes — all from your own existing systems.
Quality and transparency
Quality considerations begin right at the get-go. From the moment you initiate a quote, Arrow performs rigorous inspections and checks that we continue throughout the order process. This provides you with order transparency and assures we’re able to process the order before going too far.
We’re constantly maintaining and enriching this data. Everything is referenced and meticulously tracked to ensure compliance and put you at ease. And our data intelligence will help you uncover insights your customers need to move their business forward.
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